Spiral acknowledges all Aboriginal and Torres Strait Islander Traditional Custodians of Country and recognises their continuing connection to land, sea, culture and community. We pay our respects to Elders past and present.
Refund policy
Although we do our best to ensure that this never happens, it is possible that flowers may arrive at their destination damaged or fail to arrive due to an unforeseen and uncontrollable issue. Where flowers have been damaged, SPIRAL reserves the right to require the product to be returned or high quality images to be provided, so that we can determine the cause of the issue and report to our growers and suppliers. This helps ensure we continue to provide the highest quality product possible, excluding any imported product. It is important that we are contacted as soon as possible regarding any issues with your order. SPIRAL requires notification within 3 days of the delivery to ensure an effective resolution for all parties. We will, at our discretion, consider issues raised after the 3 day deadline but reserve the right to refuse the options of refunding or resending the order.