Terms of service

SPIRAL takes pride in sourcing exquisite flowers, foliage and products for our customers. In purchasing a bespoke bouquet from www.spiralbotanicals.com.au, you acknowledge that the flowers you (or your loved one) receive will be different to what is pictured on the website. 

Flower availability is dependent on season and markets. Please call our store for on 0400 081 234 for more information on seasonal availability of flowers and foliage, and further botanical advice.  

TERMS OF SERVICE

All order requests received are an offer to purchase and are subject to acceptance by SPIRAL and any of its personnel, reserve the right, at our absolute discretion. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.

FLOWER CARE 

A great part of the beauty of flowers is their transient nature. Flowers are a perishable product. There are many factors that determine the lifespan of your bouquet: variety, season, environment and at home care. 

You can generally expect your bouquet to last 4-7 days, provided they are cared for correctly. The following steps will ensure your bouquet will provide maximum beauty in your home:

  1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers and placed into a vase full of fresh water.
  2. Ensure the vase that is used is clean and filled full with fresh water.
  3. Always keep an eye on the water levels and change the water completely every two days.
  4. Ensure the flowers are protected from direct sunlight or air-conditioning.